Let me start my first post on the Delhi Govt – Grievance Registration System.
Delhi govt call its Grievance Registration System , Paper less – AAP KI SUNWAI
As an complaintant one need to login in : http://crgms.sparshindia.com/RegisterGrievance/PersonalDetails.aspx
He has to submit the nature of grievance with the concerned Delhi Government Department through online application form . At the end complaint/grievance number is generated where he can check the status of his application.
The complaint is routed to the call centre who works on it and then pass it to the concerned department for there action. After receiving the reply the system update the status.
THE BEST PART OF THE SYSTEM THAT YOU CAN MONITOR THE STATUS , SYSTEM GENERATE THE ONLINE COMPLAINT NUMBER.